Leukemia & Lymphoma Society

Patient Resource Coordinator

Job Locations US-TX-Ft. Worth | US-TX-Dallas
Job ID
2021-6530
# of Openings
1
Category
Healthcare & Public Health
FLSA Status
Non-Exempt
Type
Temporary Employee

Overview

Patient Resource Coordinators touch patients directly through one on one contact and phone to inform patients about LLS services and then begin the process of putting patients in touch with those resources. 

 

This position will rotate work onsite between both The Center for Cancer & Blood Disorders and Baylor All Saints in Fort Worth.

Responsibilities

These resources include but are not limited to the following LLS services:

  • First Connection Match program- appropriate for any newly diagnosed patient less than 6 months in treatment or any patient with a life or treatment change at any stage of treatment where a peer support would be beneficial.
  • Nutritional consultation- free service appropriate for all patients at any stage of diagnosis. Could also be presented as a follow up to an inpatient nutritional consult after discharge.
  • Copay and travel assistance- provide education to patients regarding our copay and travel assistance programs and facilitate the application process while with patient as needed. This includes printing the travel application and answering questions while the patient fills out the application and helping the patient by facilitating physician signatures. 
  • Support groups- providing local and online support group contact information as needed
  • LLS Community- provide information concerning the social media outlet on the LLS website.

Documentation of efforts is paramount in this position.  Interaction notes should be detailed and accurate.  Referrals to various programs are documented in Salesforce for patient requests and internal activities should be created to begin the process for each program requested. 

 

  • Facilitating a patient education program locally
  • Creating and or maintaining a local support group for patients as needed
  • Volunteer recruitment as appropriate for more stable or remission level patients and family members
  • Participation at certain LLS Chapter events throughout the year as needed.
  • Participation in monthly all staff meetings
  • Quarterly outreach visits to assigned area

 

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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